Welcome to our FAQ page! Here you'll find answers to some of the most common questions about our online tools. If you can't find the answer you're looking for, please feel free to reach out to us through our Contact Us page.
General Questions
Q: Is this service really free to use?
A: Yes, absolutely. All tools on our website are 100% free to use. There are no hidden fees, subscriptions, or sign-up requirements to access the core features.
Q: Do I need to install any software or browser extensions?
A: No. Our tools are entirely web-based. Everything works directly in your browser (like Chrome, Firefox, or Safari), so you don't need to download or install anything on your computer or mobile device.
Q: Are there any limits on file size or the number of conversions?
A: While we strive to support most standard file sizes, very large or complex files may occasionally experience processing issues within the browser. For daily use, there are generally no strict limits on the number of files you can process. Our service is designed for everyone's convenience.
Security & Privacy Questions
Q: Are my files safe and private when I use your tools?
A: Yes. This is our most important feature. Unlike many other online services, we do not upload your files to our servers. All the processing, converting, merging, or editing happens directly on your own computer using your browser's built-in capabilities. Your data never leaves your device.
Q: How long do you store my files?
A: We store your files for zero seconds. Because your files are never uploaded to us in the first place, we have nothing to store and nothing to delete. Your privacy is guaranteed.
Q: If my files aren't uploaded, how does the conversion work?
A: Our website uses modern web technologies like JavaScript libraries (e.g., pdf-lib, pptxjs) that run locally in your browser. When you select a file, our website's code instructs your browser on how to read, modify, and create a new version of that file right on your machine. The "download" you receive is generated on the spot by your own browser.
Technical & Troubleshooting
Q: Why did my file conversion fail or produce an error?
A: A failure can happen for a few common reasons:
- The file is corrupted: The original document may have an internal error.
- The file is password-protected: You must first remove the password before using our tools (except for the "Unlock PDF" tool).
- The file format is not supported: Please ensure you are uploading the correct type of file for the tool you are using.
- Browser issue: An ad-blocker or browser extension might be interfering with the process. Try disabling them or using an incognito window.
Q: Will compressing a PDF or converting a document reduce its quality?
A: It depends on the tool. For compression tools, there might be a slight, often unnoticeable, reduction in the quality of images within the document to achieve a smaller file size. For conversions (e.g., Word to PDF), we aim to maintain the original layout and quality as perfectly as possible.
Q: Do your tools work on mobile phones and tablets?
A: Yes. Our website is fully responsive and designed to work on all modern devices, including smartphones and tablets. You can use our tools on the go, as long as you have a stable internet connection and a modern web browser.
Q: How does your website make money if it's free?
A: To keep our services free for everyone, our website is supported by advertisements. This allows us to cover the costs of development and maintenance without charging our users.